Question 1

What materials do you use?

Accepted Answer

We use high quality materials including 14K White Gold, Lab Grown Diamonds, and Silver. Each piece is crafted with care and designed to last.

Question 2

Are Lab Grown Diamonds real?

Accepted Answer

Yes. Our Lab Grown Diamonds are real diamonds with the same physical, chemical, and optical properties as mined diamonds. All of our Diamonds above 1CT are IGI certified. They offer exceptional brilliance and ethical sourcing.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Delivery times may vary depending on your country. Customs or import duties may apply for international orders.

Question 4

Can I return my order?

Accepted Answer

Absolutely. We offer 30 day returns on unworn items in original condition. Please see our Returns Policy for full details.

Question 5

Are earrings returnable?

Accepted Answer

For hygiene reasons, we cannot accept returns on earrings unless they arrive damaged or incorrect.

Question 6

What if my jewellery arrives damaged?

Accepted Answer

If your item arrives damaged or not as expected, please contact us within 48 hours with photos so we can assist you right away.

Question 7

Can I order a custom piece?

Accepted Answer

We offer custom and made-to-order pieces for certain styles. Feel free to contact us with your ideas, and we’ll be happy to help.

Question 8

Do your necklaces come with chains?

Accepted Answer

Yes. All necklaces come with a matching 14K white gold chain, with an adjustable length for the perfect fit.

Question 9

How should I care for my jewellery?

Accepted Answer

Store your pieces separately in a soft pouch or box, avoid harsh chemicals, and clean gently with a soft polishing cloth. Lab Grown Diamonds and Gold are durable, but good care keeps them sparkling.

Question 10

Will my diamonds look different from mined diamonds?

Accepted Answer

No. Lab Grown Diamonds are visually and structurally identical to mined diamonds. They offer the same brilliance, fire, and sparkle.

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