RETURNS & REFUNDS
ICD Bullion
Please note that all copper products are non-refundable and non-returnable unless faulty, damaged, or incorrectly supplied. Due to the nature of these items and fluctuations within the metals market, we are unable to accept returns, exchanges, or cancellations once an order has been placed. We encourage customers to review product details carefully before purchasing.
ICD Jewellery
We want you to feel completely happy with your jewellery. If something isn’t quite right, we’re here to help make it easy.
30-Day Returns
You have 30 days from the day you receive your order to return any unworn item.
What Can Be Returned?
We accept returns on jewellery that is:
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Unworn and in its original condition
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Returned with all packaging, certificates, and accessories
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Not resized, altered, or engraved
What Can’t Be Returned?
Because of hygiene and customisation, we can’t accept returns on:
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Earrings
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Engraved, bespoke, or custom-made pieces
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Items marked as final sale
How to Make a Return
Email us at support@icrydiamonds.com with your order number to request a return.
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Repack your jewellery securely in its original box.
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Send it back using a tracked service so it gets to us safely.
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Once we receive your item, we’ll inspect it and update you right away.
Refunds
Once your return is approved, we’ll process your refund to your original payment method. Please allow 5–10 working days for it to appear.
Exchanges
Changed your mind? No problem, we’re happy to arrange an exchange if the item you want is in stock.
If Something Arrives Wrong
If your order arrives damaged or incorrect, please contact us within 48 hours, and we’ll sort it out as quickly as possible.
Gifts
Returning a gift? We can offer store credit or an exchange.
Need Help?
We’re always here for you. If you have any questions about your return, feel free to reach out at support@icrydiamonds.com anytime.